Support
Contact Support
Before you write in: most questions about how Faiyr works — splitting expenses, invites, currencies, subscriptions, and more — are already answered in our FAQ. It's worth a quick look; you may get your answer instantly instead of waiting on a reply.
Email us
For anything the FAQ doesn't cover — account issues, bugs, billing questions, or anything else — reach us at:
Email: hello@faiyr.app
We aim to respond to every support request within 3 business days.
Already using the app?
If you're signed in, the quickest way to reach us is often the Help & Support option under Account Settings in the app, where available — it can get your message to us with the right context attached. Emailing hello@faiyr.app directly always works too, whether or not you're signed in.
What to include for a faster answer
Whichever way you reach us, a few details help us help you faster:
- What happened, in your own words.
- Which group it relates to (the group name is fine — no need for any IDs).
- Roughly when it happened.
- Your device and platform (e.g. iPhone/iOS, Android, or web).